Technical Support
Fixed Mount Scanner
Please complete the form below so that we may better assist you.
Contact Information
01. First name:
*
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02. Last name:
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03. Email address:
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We'll never share your email with anyone else.
04. Phone Number:
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05. Job Function:
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Administration
Consulting
Engineering
Finance
Human Resources
Information Technology
Marketing
Operations
Purchasing / Procurement
Sales
Other
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06. Job title:
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Administrator
C-Level (CEO/CTO/CFO/CMO/CIO)
Consultant
Coordinator
Director
General Manager
Manager
President
Specialist
Vice President
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07. Company:
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08. Company Website:
09. Country:
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10. In what capacity are you involved with
barcode scanning products?
*
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National-Wide Distributor/Agent
System Integrator
Value-Added Reseller
Retailer or Chain Store
Corporate or Enterprise
Consulting Firm
Small and Medium Enterprises
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11. Business Sector:
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Distribution Center
Education
Field Service
Government
Healthcare
Hospitality
Logistics / Transportation
Manufacturing
Information Technology
Retail
Utility
Warehousing
Other
12. Inquiry Type:
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Sales Contact
Where to Buy
Product Information
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13. Where did you buy our scanner?
*
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Please list the Supplier’s name.
Product Information
01. Model Number:
*
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Where to find the model number
02. Serial Number:
*
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Where to find the serial number
03. Firmware Version:
*
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How to find the firmware version
04. Host Interface
*
RS-232 Serial
USB HID
USB HID Turbo Mode
USB COM
Please specify USB vCOM driver revision.
05. Trigger Method
*
Intelli Button
Serial Trigger Command
External Trigger
06. Host Operating System
*
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Windows XP
Windows Vista
Windows 7
Windows 8
Windows 8.1
Windows 10
Windows Server 2008
Windows Server 2012
Windows Server 2016
MAC OS
Linux
Other
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07. What kind of host does the scanner connect to?
*
Industrial PC
PLC
PC
Kiosk
Other
If Other, please specify.
08. What’s your Application?
*
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Price Checker
Lottery/ Gaming Machine
Auto Vending Machine
Information Kiosk
Parking Ticket Machine
Medical Equipment
Access Control System
Work in Process
Manufacturing Execution System
Other
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09. If Other, please simply describe your application.
10. Please describe the issues encountered
and enter your questions.
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