Technical Support
Cordless Scanner
Please complete the form below so that we may better assist you.
Contact Information
01. First name:
*
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02. Last name:
*
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03. Email address:
*
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We'll never share your email with anyone else.
04. Phone Number:
*
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05. Job Function:
*
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Administration
Consulting
Engineering
Finance
Human Resources
Information Technology
Marketing
Operations
Purchasing / Procurement
Sales
Other
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06. Job title:
*
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Administrator
C-Level (CEO/CTO/CFO/CMO/CIO)
Consultant
Coordinator
Director
General Manager
Manager
President
Specialist
Vice President
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07. Company:
*
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08. Company Website:
09. Country:
*
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10. In what capacity are you involved with
barcode scanning products?
*
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National-Wide Distributor/Agent
System Integrator
Value-Added Reseller
Retailer or Chain Store
Corporate or Enterprise
Consulting Firm
Small and Medium Enterprises
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11. Business Sector:
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Distribution Center
Education
Field Service
Government
Healthcare
Hospitality
Logistics / Transportation
Manufacturing
Information Technology
Retail
Utility
Warehousing
Other
12. Inquiry Type:
*
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Sales Contact
Where to Buy
Product Information
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13. Where did you buy our scanner?
*
This field is required
Please list the Supplier’s name.
Product Information
01. Model Number:
*
This field is required
Where to find the model number
02. Serial Number:
*
This field is required
Where to find the serial number
03. Firmware Version:
*
This field is required
How to find the firmware version
If you use Cordless Scanner together with smart cradle, please complete Questions 4 to 9.
If not, please go to Question 10 to 12.
04. Serial Number of Smart Cradle:
*
This field is required
How to get Serial Number?
05. Firmware Version of Smart Cradle:
*
This field is required
How to get Firmware Version?
06. Radio Link Mode
*
Select from this menu
PAIR Mode
PICO Mode
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07. Host Operating System
*
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Windows XP
Windows Vista
Windows 7
Windows 8
Windows 8.1
Windows 10
Windows Server 2008
Windows Server 2012
Windows Server 2016
MAC OS
Linux
Other
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08. Version of your host operating system
09. Host Interface
*
RS-232 Serial
PS/2 Keyboard wedge
USB HID
USB COM
Please specify USB vCOM driver revision.
10. Radio Link Mode
*
Select from this menu
HID Mode
HID Mode with Passkey
HID Legacy Mode
SPP Master Mode
SPP Slave Mode
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11. Host Operating System
*
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Desktop PC
Laptop & Notebook
Windows Tablet
Android Device
iOS Device
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12. Revision of your host operation system
13. Please describe the issues encountered
and enter your questions.
*
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